Refund and Returns Policy

Effective Date: December 28, 2024

At Cutiemakeups, we strive to provide you with the best products and customer service. We want you to be satisfied with your purchase, but we understand that sometimes you may need to return or exchange an item. This Refund and Returns Policy explains the process for returning products and obtaining a refund. By making a purchase with us, you agree to the following terms.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be requested within 30 days of receiving your order.

  • Condition: Items must be unused, in their original packaging, and in new, resellable condition.

  • Proof of Purchase: A receipt or order confirmation is required to process the return. You can find this information in your account or email confirmation.

2. Non-Returnable Items

Certain items cannot be returned for health or hygiene reasons. These include:

  • Opened or used cosmetics and makeup products
  • Custom or personalized items
  • Gift cards
  • Clearance or sale items

If you are unsure whether an item is eligible for return, please contact us for clarification.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@cutiemakeups.com within 30 days of receiving your order, indicating the reason for your return and providing your order number.

  2. Return Authorization: Once your return request is approved, we will issue a Return Authorization (RA) number. This RA number must be included with your returned package.

  3. Shipping the Item: Ship the item back to us at the following address:

    Cutiemakeups Returns
    4083 Deans Lane, Halma, Minnesota, United States

    You will be responsible for the cost of return shipping unless the item is defective or we made an error in fulfilling your order.

  4. Refund Process: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

4. Exchanges

If you wish to exchange an item for a different product or size, please contact us for assistance. Exchanges are subject to availability and must follow the same process as returns.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@cutiemakeups.com. We will arrange for a replacement or refund and cover the cost of return shipping.

6. Refunds

Once your return is processed, we will issue a refund for the amount paid, excluding shipping costs. Please note that it may take several business days for the refund to be processed and appear in your account, depending on your payment provider.

7. Contact Us

If you have any questions or concerns about your return, refund, or exchange, please contact us at:

Cutiemakeups
Street: 4083 Deans Lane, Halma, Minnesota, United States
Phone number: (914) 737-5454
Email: info@cutiemakeups.com
Website: cutiemakeups.com