Shipping Policy

Effective Date: December 27, 2024

At CutieMakeups, we are committed to providing fast, reliable, and convenient shipping to ensure your products arrive on time. This shipping policy explains our shipping methods, order processing times, and other important details.

1. Shipping Methods and Rates

We offer several shipping options to cater to your needs. Shipping costs will be calculated at checkout based on the weight of your order and your location. Our available shipping methods include:

  • Standard Shipping: Typically takes 5-7 business days for delivery.
  • Expedited Shipping: Typically takes 3-5 business days for delivery.
  • Express Shipping: Typically takes 1-2 business days for delivery.

Note: Delivery times are estimates and may vary depending on factors like product availability, carrier delays, and weather conditions.

2. Order Processing Time

  • All orders are processed within 1-2 business days after payment is confirmed.
  • Orders are shipped Monday through Friday, excluding holidays.
  • Orders placed after 12:00 PM (noon) or on weekends and holidays will be processed the next business day.

3. Shipping Locations

We currently ship only within the United States.

  • International shipping is not available at this time.
  • Please verify that your shipping address is correct before finalizing your order.

4. Free Shipping

From time to time, we offer free shipping promotions for orders over a certain amount.

  • Free shipping applies to standard shipping only.
  • Please check our website for any active promotions or discounts.

5. Tracking Your Order

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number.

  • You can track your order’s status directly on the carrier’s website using the provided tracking number.

6. Shipping Delays

While we strive to deliver your order on time, CutieMakeups is not responsible for delays caused by:

  • Shipping carrier delays
  • Weather-related disruptions
  • Incorrect or incomplete shipping addresses

If you encounter any shipping issues, please contact us immediately for assistance.

7. Lost or Stolen Packages

  • Lost Packages: If your package is lost or missing, first check with your carrier to verify its status. If you still can’t locate your package, contact us at info@cutiemakeups.com, and we will investigate.
  • Stolen Packages: CutieMakeups is not responsible for packages that are stolen after delivery. We recommend using a secure delivery location to avoid theft.

8. Address Errors

To avoid delays, please ensure your shipping address is accurate before placing your order.

  • CutieMakeups is not responsible for delays or additional charges due to incorrect or incomplete addresses.
  • If you notice an address error after your order is placed, please contact us immediately, and we will attempt to correct the address before shipping.

9. Shipping Costs

Shipping costs are determined by the weight of your order and your delivery address.

  • Shipping charges will be calculated at checkout and displayed before completing your purchase.
  • Any applicable taxes and shipping fees will be included in the final total at checkout.

10. Returns and Exchanges

For information about returns, exchanges, or damaged products, please review our Refund and Returns Policy.

11. Customer Support

If you have questions about our shipping policy or need assistance with your order, please contact us:

Thank you for choosing CutieMakeups! We are dedicated to ensuring your order arrives safely and on time. If you need assistance, our customer support team is here to help.